General Terms and Conditions for Parking
These General Parking Terms and Conditions relate to the use of the parking facility Parking Centrum Oosterdok and the purchase/order of products and/or services from Oosterdokseiland Ontwikkeling Amsterdam C.V. (hereinafter: OOA C.V.). The General Parking Terms and Conditions are filed with the Chamber of Commerce under number: 27198174.
1. Definitions
In these General Terms and Conditions, the following terms shall have the meanings set out below:
Subscription Holder:
A Customer who parks their Motor Vehicle on the basis of a Parking Agreement (as defined below). A Subscription Holder is both a Customer who pays a subscription invoice personally and a Customer who uses a subscription card while employed by a company that pays the subscription invoice on their behalf.
Purchaser:
A natural or legal person who, whether or not acting in the course of a business or profession, purchases products and/or services from OOA C.V. in connection with parking.
Consumer:
A natural person who does not act in the course of a business or profession.
Customer:
Parker, Subscription Holder or Purchaser.
OOA C.V.:
Oosterdokseiland Ontwikkeling Amsterdam C.V. in its capacity as owner, operator or manager of the Parking Facility.
Parking Permit:
The means chosen by the Customer and/or designated by OOA C.V. – including but not limited to a parking ticket, parking subscription, reservation, value card, parking pass, chip card, credit card or license plate – that grants access to the Parking Facility and enables OOA C.V. to determine the time of entry and exit.
Parker:
Owner, user, holder or passenger of a Motor Vehicle located in or on the Parking Facility.
Parking Facility:
The Parking Centrum Oosterdok parking garage and associated spaces. The Parking Facility also includes the equipment, technical installations and other furnishings present therein or thereon.
Parking Fee:
The amount owed by the Customer for the use of the Parking Facility.
Parking Agreement:
An agreement relating to the use of a Parking Facility other than one-time use, concluded in writing.
Parking Rate:
The parking rate displayed at the entrance of the Parking Facility and/or on the Website, applicable per hour or part thereof, or per day.
Motor Vehicle:
A passenger car.
Terms and Conditions:
These General Parking Terms and Conditions.
Website:
The Website of Parking Centrum Oosterdok (www.parkingcentrumoosterdok.nl).
2. Applicability
2.1
Access to the Parking Facility is granted exclusively under these Terms and Conditions.
2.2
Any general terms and conditions of the Customer are expressly rejected by OOA C.V.
2.3
A one-time agreement is concluded, among other things, by entering the Parking Facility. The mere fact that the Customer is or has been present on the premises belonging to the Parking Facility, or has been registered as having entered via the parking system, is sufficient to establish use. An agreement is concluded regardless of the type or nature of the vehicle with which the Customer enters the Parking Facility, even if such vehicle is not permitted under these Terms and Conditions.
2.4
The manager and owner of the Parking Facility, insofar as not identical to OOA C.V., may also invoke the provisions of these Terms and Conditions against the Customer. This clause is irrevocable.
3. Performance of OOA C.V.
3.1
OOA C.V.’s obligation consists of making an arbitrary, unguarded parking space available to the Customer in the Parking Facility, only insofar as sufficient parking spaces are available.
4. Access to the Parking Facility
4.1
A Parking Permit, provided that the Customer complies with all other provisions of these Terms and Conditions, grants the right to access the Parking Facility and to bring in and park one Motor Vehicle. If OOA C.V. observes that a Customer parks two or more Motor Vehicles simultaneously using one Parking Permit, OOA C.V. is entitled to deny the Customer access to the Parking Facility immediately. Access will only be restored after payment of lost parking revenue based on the applicable Parking Rate.
4.5
It is not permitted to enter the Parking Facility with vehicles other than passenger cars as defined under Motor Vehicles, including but not limited to scooters, motorcycles, (moped) bicycles and skateboards. Entering the Parking Facility with such vehicles is entirely at the Customer’s own risk. Other vehicles than passenger cars may only be admitted with explicit permission from OOA C.V.
4.6
Access is granted only to Motor Vehicles with a maximum length of 4.80 metres, maximum width of 1.83 metres, and maximum weight of 2,500 kg. The height of the Motor Vehicle may not exceed the maximum clearance height of 2.10 metres indicated at the entrance.
4.7
It is not permitted to enter the Parking Facility with trailers, regardless of type, size or configuration.
4.8
OOA C.V. is at all times entitled, whenever deemed necessary, to refuse access to a Customer and/or Motor Vehicle. This will in any event occur if OOA C.V. knows or suspects that a Motor Vehicle transports explosive or otherwise hazardous substances (excluding motor fuel in the designated tank), or if the Motor Vehicle, due to size, weight or cargo, may cause damage.
4.9
The Parking Facility is open at days and times determined by OOA C.V., published clearly at the entrance. OOA C.V. may deviate from or amend these opening hours at any time. Outside opening hours, entering or removing a Motor Vehicle is not permitted without explicit approval.
5. User Regulations
5.1
Entry is at the Customer’s own risk. Users must exercise caution at all times, particularly with regard to the height of areas outside driving lanes.
5.2
It is prohibited to:
a. bring in vehicles other than Motor Vehicles;
b. use the Parking Facility for purposes other than parking Motor Vehicles;
c. offer, sell, rent or distribute goods or services;
d. advertise in any form;
e. smoke or light fires;
f. remain in the Motor Vehicle longer than reasonably necessary to park it. The engine must be switched off, lights extinguished, the vehicle locked, and valuables removed;
g. perform repairs or other work on the Motor Vehicle without explicit approval;
h. leave waste except in designated bins;
i. bring flammable, explosive, corrosive, toxic or otherwise hazardous substances, except fuel in the standard fuel tank. Motor Vehicles with LPG or other gas installations are not permitted;
j. block entrances, exits, emergency exits or escape routes.
5.3
The Road Traffic Act and corresponding rules apply. The maximum speed is 5 km/h (walking pace), and pedestrians always have right of way.
5.4
A Motor Vehicle may not remain parked for more than four consecutive weeks without written approval.
5.5
Exiting without a valid Parking Permit (e.g., tailgating) is strictly prohibited. If this occurs, the Customer owes the “lost ticket” rate and an additional damage fee of €382.41 (2025 level).
5.6
OOA C.V. may index the additional damage fee annually in accordance with CPI.
6. Parking Fees and Payment
6.1
The Customer owes Parking Fees for the use of the Parking Facility.
6.2
Intermediation by third parties in the purchase/acquisition of a Parking Permit is only permitted with the consent of OOA C.V. OOA C.V. is entitled to refuse or discontinue the issuance of parking permits without stating reasons if intermediation is involved, in which case OOA C.V. shall not be liable for any resulting damage.
6.3
OOA C.V. calculates the Parking Fees in accordance with the rates set by OOA C.V., as displayed at the entrance of the Parking Facility or otherwise communicated.
6.4
OOA C.V. is free to adjust the parking rates without prior notice or notification.
6.5
If the Parking Permit does not have a pre-agreed validity period and/or rate, OOA C.V. will calculate the Parking Fees according to the rates set by OOA C.V., based on the period during which the Customer’s Motor Vehicle was present in the Parking Facility. The duration indicated by the parking system shall be decisive.
6.6
In the event of loss or absence of the Parking Permit, the Parker owes the “lost ticket” rate determined by OOA C.V. for the relevant Parking Facility (as indicated at the entrance). The Parker must pay this amount before leaving the Parking Facility. If the Customer can subsequently demonstrate the actual parking duration through the complaints procedure, any refund will be granted on that basis. The burden of proof regarding the actual parking duration rests with the Customer.
6.7
Unless otherwise agreed, the maximum daily rate displayed at the entrance of the Parking Facility applies for 24 hours, provided the Parker enters and exits only once within 24 hours.
6.8
Parking Fees must be paid before the Parker leaves the Parking Facility with their Motor Vehicle, unless another arrangement has been made (including post-payment by invoice).
6.9
After payment of the Parking Fees in the Parking Facility, or after the expiry of the validity of a prepaid reservation, the Parking Permit entitles the Customer to remove their Motor Vehicle from the Parking Facility within a period of fifteen minutes. If this period expires without the Motor Vehicle having been removed, a new parking period will commence for which Parking Fees are due at the applicable Parking Rate.
6.10
If the Customer disputes the determination of the Parking Fees or any subsequent invoice, the Customer must notify OOA C.V. in writing within 14 days of the invoice date, stating (substantiated) objections. If the complaint is justified, at OOA C.V.’s reasonable discretion, OOA C.V. will offset the overcharged amount against the next invoice or issue a credit.
Subscriptions
6.11
Upon entering into a Parking Agreement, the Subscription Holder will be provided with a Parking Permit that grants access to the Parking Facility. In the event of loss, theft, or damage of the Parking Permit belonging to a Parking Agreement, the Subscription Holder must report this to OOA C.V. The Subscription Holder is required to pay a fee determined by OOA C.V., plus administrative costs, for the issuance of a new Parking Permit.
6.12
The Subscription Holder’s Parking Permit may not be transferred, rented, or otherwise made available to third parties, unless OOA C.V. has granted prior written consent.
6.13
For parking outside the agreed-upon hours, the Subscription Holder must pay the applicable Parking Rate.
6.14
OOA C.V. is free, unless otherwise agreed in writing, to adjust the parking and subscription rates. Only if the increase in the subscription rate exceeds the annual inflation rate (as calculated by CBS) is the Subscription Holder entitled to terminate the Parking Agreement in writing within 2 weeks after being notified of the rate increase, effective as of the date on which the announced rate increase takes effect.
6.15
Unless otherwise agreed in writing, subscription payment takes place via direct debit. The subscription fee must be paid no later than the first day of the relevant period. This period is deemed to be one month.
6.16
If the Parking Fees are not paid by the due date, OOA C.V. is entitled to block the subscription, thereby denying the Subscription Holder access to and from the Parking Facility, without prejudice to any other rights arising from non-payment.
6.17
Changes to the Parking Agreement with the Subscription Holder that are necessary due to decisions or directives issued by public authorities do not constitute grounds for terminating the Parking Agreement with OOA C.V.
Value Cards
6.18
A Value Card allows a Parker to pay part or all of the Parking Fees, depending on the agreement with the Purchaser of the Value Cards. A Value Card cannot be used in parts; any remaining balance expires.
6.19
The Value Card must be used in accordance with the instructions provided by OOA C.V.
6.20
Unless stated otherwise on the Value Card and/or agreed with the Purchaser, Value Cards are valid for one year from the date of issue.
6.21
If the Customer or Purchaser decides not to use the Value Card after receipt and/or returns it unused, no refund or credit will be issued for amounts already paid and/or invoiced.
6.22
A Value Card or its remaining balance cannot be exchanged for cash.
Reservations
6.23
Advance reservation and payment for a parking space (and any additional services) is possible via the Website. A parking reservation is only guaranteed after payment has been received.
6.24
When a reservation is made, OOA C.V. will keep an arbitrary parking space available for the Purchaser during the selected time period. After exiting the Parking Facility, any right to use the parking space for the remaining unused reservation time lapses, unless otherwise agreed.
6.25
In the event of a no-show and/or cancellation of a prior reservation, OOA C.V. reserves the right not to issue any refund of the parking fees already paid.
7. Liability
7.1
The obligations of OOA C.V. do not include the guarding or safekeeping of the Motor Vehicle. OOA C.V. is not liable for damage to, theft or loss of the Motor Vehicle and/or other property of the Customer.
7.2
OOA C.V. is not liable for any damage to the Customer’s property, nor for any bodily injury and/or any other damage, whether directly or indirectly caused by or resulting from the use of the Parking Facility, unless the damage has been directly caused by or on behalf of OOA C.V. and/or by staff present in the Parking Facility and such liability is not excluded by any other provision of these Terms and Conditions or the agreement with the Customer. The Customer must also report the damage to OOA C.V. as soon as possible, but no later than within two weeks after the occurrence of the damage, in writing, so that OOA C.V. can investigate the damage within the statutory retention periods applicable to personal data.
7.3
OOA C.V. is not obliged to compensate damage in the event of force majeure. Force majeure shall in any case be understood to mean any circumstance beyond the control of OOA C.V. as a result of which fulfilment of its obligations under the agreement can no longer reasonably be required by the Customer. This includes, in any event, strikes, fire, government measures, business interruptions, adverse weather conditions such as heavy rainfall, black ice or snowfall, as well as failures in performance by third parties.
7.4
OOA C.V. is not liable for direct or indirect material or immaterial damage resulting from malfunctions or errors in the software of its Website or from the failure or malfunctioning of its Website.
7.5
The Customer is liable for all damage caused by the Customer to the Parking Facility or to the equipment and installations belonging thereto.
7.6
The Customer and/or Purchaser is not permitted to resell a Parking Permit, subscription or Value Card to any third party. Should OOA C.V. establish that this is the case, OOA C.V. reserves the right to block the relevant Parking Permit, subscription or Value Card and to refuse to enter into any new agreement with the Customer and/or Purchaser.
8. Non-performance
8.1
With respect to a business Customer that is not a Consumer, the following applies: if OOA C.V. is compelled to serve a demand, notice of default or other writ, or to initiate necessary legal proceedings, the business Customer is obliged to reimburse OOA C.V. for all associated costs, including the costs of legal assistance both in and out of court. Insofar as collection measures are necessary, the extrajudicial collection costs between OOA C.V. and the business Customer, not being a Consumer, are hereby fixed in advance at 15% of the unpaid principal sum, with a minimum of €250.
8.2
The Customer and all others present in the Parking Facility must immediately and strictly comply with these Terms and Conditions and with the instructions and orders given by OOA C.V. Failure to comply, late compliance or improper compliance with such instructions and orders may result in temporary or permanent denial of access to the Parking Facility, without prejudice to the obligation of the non-compliant party to compensate any damage caused by him or her.
8.3
A Motor Vehicle that has been parked continuously in the Parking Facility for four consecutive weeks will be deemed to be abandoned. OOA C.V. is entitled, without further notice of default and at the expense and risk of the Customer, to move and store an abandoned Motor Vehicle (at the discretion of OOA C.V.), either within or outside the Parking Facility. Furthermore, after notice of default, OOA C.V. is entitled to sell or have the Motor Vehicle destroyed (at the discretion of OOA C.V.) if the full outstanding debt has not been paid in the meantime. After sale of the Motor Vehicle, the Customer will only be discharged from its debt to OOA C.V. if the proceeds of the Motor Vehicle exceed the amount of the debt. Any remaining balance will be paid out to the Customer.
9. Privacy
9.1
In the context of providing services to the Customer, OOA C.V. processes personal data. OOA C.V. ensures that it processes personal data in accordance with applicable laws and regulations, including the General Data Protection Regulation.
9.2
In the Parking Facility, including at the entrances/exits and at the payment terminals, video recording takes place to support the provision of services and to combat theft, tailgating (“treintje rijden”) and vandalism. These recordings are deleted no later than after 4 weeks, unless OOA C.V. is required to hand them over to the competent authorities.
9.3
When entering the Parking Facility, OOA C.V. may use license plate recognition. In that case, the license plate will be registered in the parking system upon entry and/or exit and – where applicable – printed on the parking ticket. The license plate is recorded for the purpose of determining the parking duration and calculating the Parking Fee owed and for combating fraud, in particular fraud involving (lost) Parking Permits and theft.
10. Webshop
10.1
OOA C.V. offers parking products online on its Website, where the Customer can, among other things, apply for subscriptions and make reservations via the webshop.
10.2
Ordering parking products on the Website is only permitted for adult natural persons acting in their own name and for persons acting on behalf of a legal entity, provided they are duly authorised to enter into such an agreement. In all cases, the Customer is financially responsible for the orders placed. The Customer guarantees the accuracy of the information entered on the Website. In the event of any conflict with the Terms and Conditions, OOA C.V. is entitled to refuse delivery of ordered services to the Customer, even if the order has already been confirmed by OOA C.V.
10.3
The rates stated on the Website are expressed in euros and include VAT and any other charges. OOA C.V. reserves the right to change the rates at any time and without prior notice, it being understood that for a reservation, the rate applicable shall be the rate displayed on the Website at the time the order is confirmed by OOA C.V.
10.4
The different stages of an order are described in detail on the Website throughout the entire ordering process. A reservation for a parking space is only guaranteed once payment has been received. An application for a subscription is only final after it has been accepted by OOA C.V. In the event of acceptance of the order, the Customer will receive a confirmation by e-mail. The Customer must carefully check the information in the confirmation and immediately report any inaccuracies to the Customer Service department.
11. Miscellaneous provisions
11.1
Charging an electric Motor Vehicle is possible at charging points available in the Parking Facility, subject to availability; it is not possible to reserve a charging point. The Customer must have their own charging card. Payment for charging costs takes place with the provider of the charging card. The Parker must ensure that the Motor Vehicle has sufficient energy or alternative fuel to be able to leave the Parking Facility. Charging points may not be used longer than is strictly necessary.
11.2
Agreements made with staff members of OOA C.V. do not bind OOA C.V. unless such agreements have been confirmed in writing by an authorised representative of OOA C.V. For this purpose, staff members are deemed to include all employees and workers who do not have authority to represent OOA C.V.
11.3
Insofar as any provision in the agreement concluded between OOA C.V. and the Customer, including these Terms and Conditions, is void, voidable or inapplicable, such provision shall be converted into a provision that, to the greatest extent possible, reflects the intent of the void, annulled or inapplicable provision.
11.4
OOA C.V. is entitled to amend the Terms and Conditions at any time. It is the Customer’s responsibility to familiarise themselves with the latest version of the Terms and Conditions. The Terms and Conditions can be viewed and downloaded via the Website, obtained from the Chamber of Commerce, or requested by telephone from the Customer Service department of OOA C.V.
11.5
All agreements to which the Terms and Conditions apply are governed by Dutch law.
11.6
OOA C.V. has established a complaints procedure and will handle complaints submitted in accordance with this procedure. Complaints regarding the performance of an agreement must be submitted to the Customer Service department of OOA C.V. within a reasonable period after the Customer has identified the facts or circumstances giving rise to the complaint, clearly describing the nature of the complaint. A complaint may be submitted in writing or by telephone.
11.7
If a complaint cannot be resolved within a reasonable period of time, or within 3 months after its submission, by mutual consultation, a dispute is deemed to exist. The Customer is then free to submit this dispute for resolution to the competent court in the jurisdiction in which the relevant Parking Facility is located.
11.8
All written notices, including demands, arising from or related to an agreement and/or the Terms and Conditions must be sent to:
Oosterdokseiland Ontwikkeling Amsterdam C.V. (OOA C.V.)
IJsbaanpad 1A
1076 CV Amsterdam
The Netherlands
E: contact@parkingcentrumoosterdok.nl
VAT number: NL809845337B01