FAQ

Frequently Asked Questions

Practical information

The maximum clearance height is 2.10 meters. Are you unsure whether your car or bus will fit in the garage? Please feel free to contact us.

Of course! There are 136 charging points available for electric cars. There is (yet) no charging option for scooters.

Unfortunately, it is not possible to drive into the parking garage with a trailer.

You can pay at the payment terminals with cash, debit card or credit card.

Yes, you can store your bicycle at Parking Centrum Oosterdok. At entrance A, on the left at the bottom of the ramp (in front of the conservatory), you will find a bicycle shed with space for 2,500 bicycles.

You can reserve a parking space by making a payment with a valid credit card or via iDeal/Bancontact/Paypal/SEPA/WechatPay through the electronic payment facility on the website. Authorizing the payment in this electronic payment facility implies an explicit agreement from the parker to deduct the due parking fee from their credit card or bank account.

Route

To reach Parking Centrum Oosterdok, it is best to navigate to our address: Oosterdoksstraat 140, 1011 DK Amsterdam.

There are several routes available to our parking garage.

Most destinations in the center of Amsterdam are within walking distance. Because Parking Centrum Oosterdok is located right next to Central Station, you can also easily travel further by tram, bus or metro.

Parking Centrum Oosterdok has one entrance and exit for cars and three pedestrian exits:

  • Exit A: Bicycle shed, Mac Bike, NEMO Science Museum, OBA, Conservatorium, PTA, TomTom
  • Exit B: MediaMarkt
  • Exit C: DoubleTree, Vodafone, Centraal Station

Booking

Yes, that is certainly possible! You can reserve a parking space from €10 per day.

Yes, you can cancel your reservation up to 24 hours before arrival. You do this via the confirmation email you received. However, €2.50 will be deducted for administration costs.

Unfortunately it is not possible to change the date of your reservation. Do you have further questions about canceling or moving your reservation? Please feel free to contact us.

Have you made a reservation on our website, but have not received a confirmation email? First check whether the email has ended up in your spam box. If you cannot find an email there either, please feel free to contact us.

No, with a Daytrip ticket you cannot enter and exit unlimitedly. You can enter once and exit once.

A parking space can only be reserved through our website. After payment, you will receive the reservation confirmation and invoice in your email inbox. This confirmation includes all important details, such as the address of the parking location and your QR-code. You can print the reservation and take it with you so that you have the address and code, or you can open the reservation on your phone when entering. Remember to adjust your device’s brightness so that the QR-code can be read by the scanner.

Always check your spam folder in your email. It sometimes happens that the parking confirmation ends up there. If the reservation is not in the spam folder, please send an email to: ode@parkeerdeal.nl.

If you entered the wrong license plate number when booking or if you arrive in a different car, you can enter the parking lot using the received QR-code. You will need to present this QR-code to the scanner on the equipment.

You can also change the license plate number via your parking reservation on the website. NOTE: You will not receive a new parking reservation!

Unfortunately, it is not possible to change the date of your reservation.

To change or cancel a reservation with Parkeerdeal, a notice period of at least 24 hours before the start date of the reservation period applies. You are then entitled to a refund of the parking amount, with a €2,50 administration fee deducted.

Disabled parking spaces are not specific parking products within Parkeerdeal. Therefore, a specific reservation cannot be made for a disabled space. Nonetheless, there are disabled parking spaces available at the parking location.

No, people with a disability card pay the usual parking rates.

You can enter and exit based on license plate recognition. If license plate recognition does not work, you can hold the received QR-code up to the scanner at the entrance and/or exit. Remember to adjust your device’s brightness so that the QR-code can be read by the scanner.

When you reserve a day pass, it is valid from 00:00 to 23:59 on the same day. If you arrive before the time period or you stay longer than 23:59, the standard rate applies. Example: If you reserve a day pass for €25 and park from 09:00 to 01:59, you will pay €25 (reservation fee) + €15 (standard hourly rate €7,50 x 2).

Rates

  • Rate per 12 minutes € 1,50
  • Maximum daily rate € 45,-
  • Early Bird € 17,50

    07:00-11:00. After exceeding the reservation normal KPK rate

  • Dinner Ticket € 10,-

    17:00-22:00. After exceeding the reservation normal KPK rate

  • Daytrip € 25,-

    Valid for 24 hours, one entry and exit. After 24 hours normal KPK rate

  • Flex parking € 25,- per 24 uur

    Multiple days with entry and exit. After exceeding the normal KPK rate

In addition to these costs, there is an amount of €0.50 for administration and reservation costs.

When you reserve a Daytrip ticket, it is valid from 00:01 to 23:59 the same day. If you stay longer than 23:59, the standard rate applies.

Example: If you have reserved a Daytrip ticket for €25,- and you park from 09:00 – 01:59? Then you pay €25,- (reservation rate) + €15,- (standard hourly rate x 2).

Parking from € 10, – is only possible when you buy a Dinner Ticket via our reservation module. We have 300 parking spaces available daily for reservations, of which a number of spaces are available for that rate.

Reserveer vooraf een Flex parking ticket voor € 25,- per kalenderdag. Heb je niet gereserveerd? Dan is het maximale dagtarief van € 45,- is tot 24 uur na inrijden geldig. Parkeer je langer dan deze 24 uur, dan betaal je de resterende tijd het reguliere tarief van 1,50 per 12 minuten.

Safety

With permanent staff and camera surveillance, we do our utmost to ensure the safety of your car. Unfortunately, we cannot offer any guarantees and you always park at your own risk. We therefore advise not to leave valuables or electronics (such as laptops, telephones or navigation systems) in the car.